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Continue ShoppingFAQ
Shopping Information
You can browse our collections using the main navigation menu or use the search icon to find a specific product. You can also explore categories such as Women’s Clothing, Bags & Shoes, Jewelry, Beauty & Hair, and Pet Supplies.
Yes. Click the heart icon on a product to add it to your wishlist. This makes it easier to save your favorite items and return to them later.
Available sizes, colors, and variations are displayed on each product page. If an option is unavailable, it may be temporarily out of stock.
Product availability can change, so we recommend ordering your favorites while they are available.
Yes, where guest checkout is available, you can place an order without creating an account.
Creating an account can make it easier to view your orders, save your details, and manage your shopping experience.
Payment Information
The payment methods currently available for your location will be displayed during checkout.
Simply select your preferred available payment option and complete your purchase securely.
Yes. Truviek uses secure checkout technology and trusted payment providers to help protect your payment information.
Always make sure you are shopping directly through Truviek.com before entering payment details.
Yes. If you have a valid Truviek discount or promotional code, enter it in the coupon/promo code field in your cart or during checkout.
Only one or more codes may be accepted depending on the terms of the promotion.
If your payment is unsuccessful, first check that your:
Card or payment details are correct
Billing information matches your payment method
Card has sufficient funds
Bank has authorized the transaction
You can also try another available payment method. If the problem continues, contact your bank/payment provider or our customer support team.
Order & Returns
Eligible products may be returned within 15 days of delivery, subject to our Return & Refund Policy.
Returned items should generally be unused, unworn, and in their original condition with any packaging, labels, or tags intact.
Certain items may not be eligible for return for hygiene, safety, personalization, or other reasons. Please review our full Return & Refund Policy before requesting a return.
Contact our customer support team before sending an item back.
Please provide:
Your order number
The item you want to return
The reason for your return
If applicable, our team will provide return instructions. Please do not send products back to the address shown on the original package unless our support team specifically instructs you to do so.
Return shipping costs depend on the reason for the return.
For returns due to a change of mind, incorrect size selection, or similar customer-requested reasons, the customer may be responsible for return shipping.
If you received an incorrect, damaged, or defective product, please contact us with photos and your order details so our team can review the issue and provide the appropriate solution.
We may not always be able to offer direct exchanges because product availability can change.
If you need a different size, color, or product, contact our support team. Depending on the situation, we may recommend returning the eligible item and placing a new order.
Ordering from Glozin
Shopping with Truviek is simple:
Browse our collections.
Select the product you want.
Choose the correct size, color, or variation.
Click Add to Cart.
Review your cart.
Proceed to checkout.
Enter your shipping and payment information.
Review your order carefully and complete your purchase.
Once your order has been successfully placed, you should receive an order confirmation.
Yes. Once tracking information becomes available, you can use your tracking details to follow the progress of your shipment.
Tracking information may take some time to update after your order has been shipped.
We begin processing orders as quickly as possible, so changes or cancellations cannot always be guaranteed.
If you need to change or cancel an order, contact us as soon as possible with your order number.
If your order has already entered processing or has been shipped, we may no longer be able to modify or cancel it.
Please contact us as soon as possible after receiving your package.
Include:
Your order number
A description of the issue
Clear photos or videos of the product
Photos of the packaging, if relevant
Our support team will review the issue and help determine the appropriate solution.